Contact Center

Job Description

Contact Center

A leading client located in Northfield, IL is seeking candidates to fill an immediate Direct Hire Contact Center Representative position.

The Contact Center Representative will be responsible for receiving, investigating, and resolving customer inquiries acquired by phone, fax, and email concerning the products and services offered by the organization.


-Receive, investigate and resolve customer inquiries via phone, fax, written correspondence and email

-Communicate across all lines of the organization to research and resolve customer concerns

-Troubleshoot some technical issues by using various software applications including company website, internet, Microsoft Word, Excel and Outlook

Working hours: 8:00 AM - 4:30 PM


-Bachelor's degree required

-At least one year of experience in a customer service environment environment

-Excellent verbal and written communication skills, as well as active listening skills.

-Strong technology skills.

-A high level of tact and discretion, an attention to detail and excellent problem solving skills are essential to success in this role.

-You must also have the ability to multi-task, comprehend quickly and communicate complex material clearly, exercise independent judgment and have customer service orientation.

-PC skills are mandatory.




Entry Level


  • Join an organization that has been recognized as one of the "Top Places to Work" according to the Chicago Tribune

  • Non-profit organization that allows opportunities for personal and professional growth

Please click Apply Now in order to be considered for this opportunity. After submitting your resume, please feel free to follow up with Eric Kaszuba via email at eric. kaszuba@randstadusa. com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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