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Call Center Representative

Our client, a top Service company, in the Northern suburbs of Chicago, seeks two temporary-to-hire Customer Care Representatives due to growth! As a Customer Care Representative, you will be responsible for answering and responding to in-bound customer support calls, and will troubleshoot customers' technical issues. You will also educate customers on service offerings and provide other information as needed, all while providing world-class customer service!


RESPONSIBILITIES



  • Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems.

  • Schedule appointments for inbound customer calls.

  • Understanding of when to properly escalate more complex problems.

  • Log and track calls into tracking system.

  • Resolve basic problems using documented procedures and checklists.

  • Up-sell additional services to existing customers.


SKILLS REQUIRED:



  • Excellent interpersonal and customer service skills

  • Comfortable working with a computer

  • 2+ years prior experience in a call center service atmosphere

  • Individual must be comfortable and enjoy being on the phone

  • Team player

  • Positive work history and excellent attendance record

  • Strong organizational skills

  • Work well under pressure


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)


 

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