Senior Desktop Support Analyst

Senior Desktop Support Analyst
About The College of American Pathologists
As the world?s largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.
Job Summary
The Senior Desktop Support Analyst is responsible for installing, configuring, monitoring, and maintaining CAP end user desktop software and hardware, and support the mobile workforce.
Core Job Responsibilities
Provide consultation to CAP end users for all aspects of end-user computing and desktop-based LAN (Local Area Network) systems software.
Provide technical support and guidance through Tier 3 support and work with IT engineers and vendors to resolve issues.
Requires minimal supervision and is expected to consistently exercise appropriate independent judgment and decision-making.
Assist end users with the resolution of problems encountered with the CAP?s endorsed standardized hardware and/or software.
For the protection of the CAP?s systems and data security, adhere to all IS system security administration policies and procedures, including the provisioning, modification, monitoring, and removal of access rights to the CAP?s systems and applications.
Confidentiality surrounding the activities related to these policies is required.
Provide in-depth group end-user training.
Create training materials.
Qualifications for this role
Strong technical skills in configuration of the following services/systems:
Desktops & Laptops,
MS Windows & MS Office,
Fax software,
Remote access clients,
Desktop management software,
LAN, Wireless, and
Enterprise email.
Strong technical, problems solving, and support skills.
Strong interpersonal and communication skills.
Works effectively within team structures.
Good planning skills.
Bachelor?s degree or equivalent experience in IS.
Minimum six years of experience with training on computer technology, desktop support, and telecommunications.
Application support and internet experience required.
Any certifications relevant to the role a plus.
Travel Requirements
Travel required when necessary; expected to be less than 10 percent.
Equal Opportunity Employer
CAP is an equal opportunity/affirmative action employer. CAP recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, sexual orientation or preference, veteran status, physical or mental disability, marital status, or any other legally protected status in accordance with applicable federal, state, and local laws.

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