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Production Specialist

Production Specialist
Description
About The College of American Pathologists
As the world?s largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.
Job Summary
The Production Specialist is responsible for the efficient management of LAP inspection documents and providing customer service for inspection processes.
Core Job Responsibilities
Working independently using critical thinking skills to manage inspection processes for all programs.
Review and organize inspection/accreditation materials and correspondence in preparation for scanning.
Utilize various network applications to effectively document workflow.
Investigate and communicate with staff regarding incomplete and misdirected inspection materials.
Oracle data entry of inspection team members for accuracy and timelines, as needed.
Enter team members and specialty inspectors into SCORES.
Call inspector(s) in regards to clarification of data (if necessary).
Monitor appropriate cycle events to maintain timelines, by generating weekly red reports.
Follow-up promptly with CAP staff and inspectors regarding overdue and incomplete assigned inspection events.
Qualifications
Qualifications for this role
Proficient computer skills and in the use of proprietary applications.
Outlook, Windows Office, and the Internet.
Able to work independently with minimal supervision.
Able to prioritize fluctuating workload with multiple demands.
Detail oriented.
Excellent organizational and communication skills.
Education
College degree preferred.
Experience
2 years experience in a business or customer service environment.
Laboratory experience a plus.
Equal Opportunity Employer
CAP is an equal opportunity/affirmative action employer. CAP recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, sexual orientation or preference, veteran status, physical or mental disability, marital status, or any other legally protected status in accordance with applicable federal, state, and local laws.



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