Customer Data Management Associate II

Customer Data Management (CDM) Associate II
Build on past career achievements to drive improvements in quality patient care
The College of American Pathologists (CAP) is the global driver of quality assurance in laboratory medicine. Advances in technology, health care, and science are creating new CAP opportunities for diverse business functions. With competitive compensation and incentive packages, robust employee benefits, and recognition as a 2014 Chicago Tribune Top Workplace, the CAP is a flexible, focused medical society driven by more than 18,000 member physicians and employees who look to meet emerging technological advancements while improving quality patient care.
The CDM Associate II is responsible for performing order entry and data maintenance duties, which include processing orders, results, and member/customer demographic changes, managing orders/requests to successful resolution, in light of multiple system interactions, relying on experience, independent judgment, and some creativity to perform the functions of the job, and working under general supervision.
Primary duties and responsibilities of the CDM Associate II include providing order processing, event registration (LMS), data maintenance, and scan/verify services, such that clean and error free data is loaded, agreed upon turnaround (TAT) time is maintained, and goals are achieved. Additional tasks include proactively seeking out all sources of input associated with an assigned task, working with other departments to ensure the most appropriate and timely response to customer account changes and assure continuity of College programs, communicating and corresponding with members, customers, and vendors to resolve ordering/account/data issues (includes receiving calls in support of the Contact Center), assisting with and executing ad hoc data quality projects, supporting system enhancements and modifications through user testing, performing functions within standard guidelines, such that department productivity and accuracy exceeds expectations, recording workload and/or other statistics as required, offering support to other processors in order to meet deadlines or overcome staff shortages, performing any required equipment maintenance and upkeep, actively supporting the CDM team charter, and any other duties as assigned.
Candidates should have strong grammar and spelling aptitude, be highly organized with strong attention to detail, must be able to work in a team environment, able to meet multiple deadlines in a high volume production environment, and able to analyze and solve problems, including the ability to apply business knowledge appropriately across multiple systems. Candidates must also have solid keyboarding skills, technical aptitude, and service orientation with good phone/communication skills, and a strong working knowledge of personal computer and Microsoft applications is necessary. A College degree is preferred. Previous experience in order processing or remittance type positions, experience with data capture, scanning, and imaging techniques, and experience with Oracle and database applications is preferred.
Competitive salaries ? Paid time off ? Paid holidays ? Comprehensive insurance coverage (including medical, dental, vision, prescription drug coverage, flexible spending, life, and short- and long-term disability) ? Tuition reimbursement ? Retirement plan ? Wellness programs ? Employee Assistance Program ? Flexible hours ? Pleasant, smoke-free environment
To view our open positions, visit www.cap.org and check out the ?CAP Staff Job Openings? on our Career Center page. If at first you do not find the right role, keep visiting, we?re growing every day. To immediately visit a listing of our open positions, simply visit this website: www.recruitingcenter.net/clients/cap/publicjobs/
CAP is an equal opportunity/affirmative action employer. CAP recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, sexual orientation or preference, veteran status, physical or mental disability, marital status, or any other legally protected status in accordance with applicable federal, state, and local laws.

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